Thank you for your reply, Adrian. However, I don't have any problems actually downloading the transactions or linking the bank account. I've had it set up for years and use it daily, and the accounts are pulling in as expected except for this new masking.

From what I can tell, as of just a few months ago QuickBooks Online started employing this masking which is very annoying. I'm wondering if there's a way to remove it--pull in the exact Bank Text / Description as shown on the banking website and display it to me.

Previously, all banking text would come in as expected. For example a note that a customer entered on a wire payment would have that text along with everything else. Now even that custom text/memo on ACH or wire transactions pull in masked like for confidentiality, replacing numbers with "x". In fact, I can see from testing that all digits in the field EXCEPT for the last four digits are masked, no matter the placement.

For example:

Actual bank text on transaction: BOOK TRANSFER CREDIT B/O: CUSTOMER NAME INC HOUSTON TX [removed] US REF: INVOICE 12.345A/PAYMENT RETAINER TRN: 67890123456JO

It used to be that that exact text would pull into QuickBooks when doing the daily update from the bank feed.

After some QuickBooks change, what it is now importing: BOOK TRANSFER CREDIT B/O: CUSTOMER NAME INC HOUSTON TX xxxxx-xxxx US REF: INVOICE xx.xxxA/PAYMENT RETAINER TRN: xxxxxxx3456JO

See? It's masking all numbers like for confidentiality except the last four. And it does not matter the placement of the last four. If there happened to only be four digits in the entire line, the entire line will import properly even if it started with four numbers. It's now frustrating to not have this detail because it requires logging into the banking website to see what it was whereas previously we just had this information stored in QuickBooks.

Can you please explain how to reverse this change? Is it a setting that we can control as customers? Or is it some back end change that QuickBooks made? How can we see the digits again?

Thanks!