I appreciate you for performing all the troubleshooting steps to fix this, HB-Glenn.
Let me make it up to you by ensuring you'll determine why the Payment method is missing when printing receipts.
I understand that you've contacted our support team, but I would still recommend reaching out to them again. They have full access to your account and can review why the Payment method section is missing.
Here's how to contact our support:
- Go to the Help (?) icon at the top.
- On the Assistant tab, click Talk to a human.
- Enter your concern in the Type something field, then click the Send icon.
- Click on I still need a human.
- Select Get help from a human.
- You can either select Chat with us or Have us call you.
You can also see this article for more details, and be sure to check their support hours to know when agents are available: QuickBooks Online Support.
Additionally, I've added an article that'll help you personalize the appearance and layout of sales forms so you can add the info that matters most to your business: Customize Invoices, Estimates, and Sales Receipts.
Please keep us posted if you have other questions or concerns about working with your sales transactions in QuickBooks. We're always here to help you keep your record accurate.
