Hi HB-Glenn,

Thank you for trying the steps my colleague has shared to resolve the blank payment method on your sales receipt form.

I'll guide you with some browser troubleshooting steps to check if this has something to do with your cached data. However, you can skip this process if you've already performed it with our Chat Support team, and contact them again to make a follow-up instead.

We can start by signing in to QBO using a private browser. This step prevents the browser from re-using the temporary internet files in the cache that may have been misconfigured, corrupted, or outdated.

Shortcut keys to open a private browser:

• For Chrome, Ctrl + Shift + P.
• For MS Edge, hold Ctrl + Shift + P.
• For Safari, Shift + ⌘ + N

If you can see the payment method while browsing privately, you can open your regular browser and clear the cache. You can use a different browser if you get the same result.

Let me know if you need more assistance showing the payment method on your sales receipt. I'm just right here to continue helping you.