Hello there. I can see that you did everything you could to get back to the new invoice experience. Allow me to share some information about this.
At the moment, if some QuickBooks Online (QBO) customers switch back to the old layout from the new layout, they won't have the option to enable it again. Our product developers are working to get this feature back in the future.
I know how beneficial for you to have this ability to use the Hour and Unit option in the invoice. However, right now, we don't have an exact time frame for when this will be implemented. That said, I recommend sending feedback to our product engineers so they can review this specific part of QBO. Here's how:
- In your QBO account, navigate to the Gear icon.
- Next, select the Feedback option.
- From there, enter the details of your product comments, suggestions, and requests.
- Then, click Next to submit.
You can visit our Customer Feedback for QuickBooks Online website to track the suggestion you've submitted.
QBO also allows you to modify the template of your sales forms to include only the details you need. For detailed steps, check out this article: Customize invoices, estimates, and sales receipts in QuickBooks Online.
I'm always here ready to lend a hand if you have other concerns managing your invoices. Have a good day ahead, and stay safe.
