Thanks for joining the thread, @Maryp3. I'll help you change the payment method to ACH.
You can go to the Pay Bills online page and modify the payment method for Online Bill Pay. I'll show you how:
- From the Vendor's page, tick the box at the top saying Bill Pay Online.
- Then, click the Change Payment Method to Check link.
- Confirm the action.
Once you've already changed it and still show the Single Use card method, you can try accessing your QuickBooks Online account using a private window. You can use either of these keyboard shortcuts to open an incognito window, depending on your browser:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Shift + Ctrl + P
- Microsoft Edge: Ctrl + Shift + N
If it works, you can return to your original browser and clear its cache to start fresh. You can also use another supported, up-to-date browser to narrow down the results.
If you've already performed those steps above but still get the same results, I recommend contacting our QuickBooks Support Team. They can review this matter further and provide possible fixes.
Keep me posted if you still have questions or concerns about your transactions in QBO. I'll be around for you.
