Jess,

This response is useless.  It does not solve the problem.  The first paragraph states the obvious. 

The second statement/paragraph says for me to wait and see.  I have waited for weeks.  And everyone keeps saying it is elevated and I should hear back soon.  What is soon?  A day, a week, a year??  

Unacceptable and useless communications.  No forward progress.  Please get it to Tier 5 team or Tier Get Results Team.