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Buy nowUnfortunately I am doing nothing on my end. QBO help has said that it is definitely an issue on their end. Every time I call (after weeks of no response) I go down the same path. Everyone keeps reading the same script.
The bank feeds are showing only one item at a time. The register is only showing one. It is the expense report that is duplicating the files. And this is happening for Amex, BB&T and Truist. IT IS NOT HAPPENING WITH CHECKS.
I have been on the phone for hours now. And been told over the past several weeks that it was being investigated. No return emails, calls...nothing. I even had a lovely person help for an hour and a half yesterday, created two cases to be investigated, said they would COPY ME ON THE EMAIL... nothing.
If I delete the duplicates, the following transactions/future transactions will have the same problem. I do not believe I should have to correct the books daily for a problem that is clearly an QBO issue.
So really frustrated that I have been down the same road again and again and again....