I understand how frustrating it can be, RickinSD. And we hear your sentiments.
I've checked with similar open cases or investigations and haven't seen any similar ones with your issue. Have you tried opening your QBO account through a private/incognito window? This isolates the problem. At times, the accumulated cache in your browser causes unexpected behaviors to the product.
Please refer to the shortcut keys I've listed below.
- Chrome: Ctrl+Shift+N
- Firefox: Ctrl+Shift+P
- Safari: Command+Shift+N
Once signed in, then Go to transactions and review it. If still, bank-downloaded items show up as Checks instead of Expenses. I suggest reaching out to our customer support team. They have the tools to pull up your account and help you create a ticket for further investigation.
Here's how:
- Go to the Help menu.
- Choose Contact Us.
- Enter your concern.
- Click Continue.
- Select How would you like to connect with us? Start messaging or Get a callback.
Please know that the availability of support depends on which type of subscription you're using. You can check out this article for our contact information. Support hours and types.
In addition, here's an article you can read to learn more about managing your downloaded transactions: Download, match, and categorize your bank transactions in QuickBooks Online.
If there's anything else that I can help you with, please let me know in the comment section below. I'll always be around, ready to help. Take care!
