Hello there, NTI7405.
Thank you for sharing an alternate method of getting the invoices to appear in the Reports Center. Other users dealing with similar issues will surely benefit from this information.
I advise contacting our QuickBooks Online (QBO) Care Team to learn more about the progress of the investigation. One of our specialists will review the case notes from your prior call or chat and provide updates from there.
To obtain the support information:
- In your company, head to the Help icon in the upper right to display the support window.
- Choose the Assistant tab and then enter a brief description of your concern in the Type something field.
- Click the Get help from a human link and type a phrase or keyword in the What can we help you with? box.
- Press the Continue button to view the support options.
- Pick Chat to initiate a conversation and Callback to speak with an agent.
I've attached a link that you can use to manage your invoices, and customize sales forms, to name a few: Invoices and payments.
Browse our self-help articles if you need further information on specific accounting tasks: Community guide. It covers topics like cash flow management, inventory, taxes, and payroll.
Feel free to visit the Community if you have other concerns or questions about sales entries. I'll jump right back in to respond to them.
