Thanks for letting us know here in the Community space.
I recognize the importance of this matter, and I want to ensure this gets sorted out as soon as possible. Before anything else, know that there are things we need to verify to identify fraudulent charges inside QuickBooks Online (QBO). You can check this page to guide you more and prevent fraudulent activities inside your company file: Identify suspicious activity, phishing scams, and potential fraud.
After it is confirmed, you'll want to contact our Customer Care Team. This way, they can access your account in a secure environment to conduct further investigation to get this resolved. I'll write down the steps to get you going:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Feel free to visit this page for more details: QuickBooks Online Support.
Additionally, here's an article to in case you'd like to update your company's information: Change your business name, contact info, or EIN in QuickBooks Online.
If there's anything else that you'd like me to help you with, please don't hesitate to leave a comment below. I'll make sure to get back to you as soon as possible. Take care, and have a good one!
