I hear your sentiments, DDunn2. And we understand the impact this has had on your business operations.

Please know that this isn't the experience we want you to have, and I can see how having this ability can help you save time taking payments from your customers to have the power to run your business seamlessly. I'd personally want them on my computers by easily connecting via Bluetooth or USB. Thus, I'll take note of these feedbacks and submit them to our product developers. 

You can also send this idea directly to them by clicking on the Gear icon and select Feedback. They might consider this option and assist you with your business demands in this manner.

Meanwhile, you'll want to consider following the insights shared by my colleagues above as an alternative to help you resolve accepting payments from your customers. 

I'll be sharing this reference to guide you on what features QuickBooks Payment card readers and the program they work best with: QuickBooks Payments card reader features and compatibility.

We'd love to hear more from you, DDunn2. Feel free to get back to this thread if you have additional queries. Keep safe.