I actually just figured out the problem to my issue.

i followed these instructions and it fixed the issue.

Step 1: Change display settings in QuickBooks

Before adjusting any Windows settings, change your display and view preferences in QuickBooks.

1. Close QuickBooks Desktop.
2. Open the Windows Start menu.
3. Type "QuickBooks" into the search. Then right-click the QuickBooks icon and select Open file location.
4. In the folder, right-click the QuickBooks.exe file and select Properties.
5. Go to the Compatibility tab.
6. Select the Disable display scaling on high DPI settings checkbox. You can also select Change high DPI settings and then Override high DPI scaling behavior.
7. Select Apply and then OK.