We're glad you've come into this thread, otcpa. I've got the necessary fixes to help you get around this issue.
Sometimes a browser is loaded with frequently accessed pages, which results in some unusual behaviors. If you haven't followed the troubleshooting steps yet, we can perform them individually to help rectify the possibility of a webpage issue.
You'll need to access your account in a private browser to ensure the program runs without storing cache files. You may use these keyboard shortcuts:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Shift + N
If you're able to make the account active again, you may get back to your default browser and clear its cache or use a different supported browser.
However, if the issue persists, I'd suggest contacting our Customer Care Team. This way, they'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.
- In your QBO account, click Help.
- Click the Search tab, and click Contact Us.
- Enter the error message in the description box, and select Continue.
- Start a chat with a support expert.
Furthermore, you can run specific reports to help you review your business' finances and customize them when needed.
We're looking forward to hearing more from you, otcpa. Please don't hesitate to let us know if you have additional questions. Keep safe!
