Please just STOP telling us to give feedback (we do to no avail) and STOP, STOP, STOP telling us how to customize reports.  THAT'S NOT THE PROBLEM.  

I have a legitimate question.  I know that you guys are the ones taking the hits and are on the other end of all this frustration, anger and annoyance.  I know you can't do anything about it.  BUT - is anyone from the customer care team letting the developers know the feedback that you're receiving?  Our feedback is falling on deaf ears apparently.