I am attempting to use the search function on the customers page and it isn't working.  Also, when I try and run the customer balance report the ability to customize columns is missing.

Support says that it is offline even though the current time is within published customer service issues.

Overall the site is loading in a peculiar way and changes on every refresh.  I have tried firefox and chrome along with clearing cache/cookies on both.

Anyone else seeing issues with this?  Or have any idea of a way to contact support other than online chat without having to pay for the premium support upgrade?