Hi Lee-Ann,

This error occurs when an employee, vendor, customer, or account has been made inactive in QuickBooks Online. What we can do is check the Audit Log to see if there are reports regarding the changes.

Here are the steps:

1. Click the Gear icon located in the upper right-hand corner.
2. Under Tools, click Audit Log.
3. Click the Filter drop-down menu, choose All User under User drop-down list.
4. Select All Dates from the Date drop-down list.
5. Under Events, select Show only these events and check the Lists box.
6. Click Apply.

You can view all the edited employees, customers, vendors and accounts in this page. If you see an asterisk before the employee's name, that indicates that they have been made inactive. For customers and vendors, you'll see (deleted) after their names.

Once you have found what has been deleted, let's make it active and then submit your payroll again. If you're unable to make them active, or if you see that nothing has been deleted, please contact Customer Support. They have the tools to investigate this error.

To get their contact information, click Help located at the top, and from the Help window, click the Contact Us button.

Please reach out to us for other concerns about QuickBooks Online Payroll. Thanks.