?? You discontinued the payroll support for QBooks Desktop Pro 2020 and forcing customer to either upgrade to a subscription based desktop format or to QB online. In February of 2023 you took $500 from my account for Payroll support for the next year, then you discontinue the service and offer no way to get refunded. You want the single user license people to switch over to a subscription based format and pay outrageous fees or "lose" your data. Or, force customers to the worst alternative - online qbooks. If you have not used QBO yet for payroll, be ready to spend copious amounts of time in the "help" cue waiting for an online rep who most likely will not be able to fix the problem and have to go thru their "back office" to get online glitches fixed. At least we had a choice to avoid the QBOnline nightmare with desktop, but now you have taken that away. QBooks desktop is what made QB successful, the go to software for almost all accounting needs. It was simple, efficient, and most importantly, operable and fixable by the administrator. I didn't have to deal with chat or phone call and hours of online screen help to fix things. I sure hope qbooks decides to bring back the desktop single user license with payroll support. You have no idea what a good thing you had. The alternative is not good, at all.