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Hi,
Thank you for posting here in the Community space. Allow me to chime in and help you update the customer's bank information for ACH transfers in QuickBooks Online.
The Payments section under the account settings is only for your Merchant information. If you need to update your customer's ACH details, do it directly on the sales receipt or invoice.
Here's how:
- Click the + New option.
- Select Sales Receipt or Receive Payment for invoices.
- Choose the customer name.
- Add ACH as the payment method.
- Update the bank information.
If you're unable to update the details, reach out to our Payments Support Team. They'll be able to help you further in updating the payment information in QuickBooks.
I've attached an article for more details about Autopay, like how to set up the feature both for card and ACH transactions: Set up Autopay for recurring invoices in QuickBooks Online.
Leave a comment below if you have other concerns regarding processing customer payments in QuickBooks. The Community and I will be around to help you.