Hi there, Kristin. 
 

I totally understand that this has been a challenge on your end.  With this in mind, I recommend reaching out to Melios's contact support, for they have a complete understanding of this issue since this happens within their system.

If you want to learn more about Bill Pay by Melio, you can read this article: Bill Pay by Melio for QuickBooks Online.

For more questions about payments or any QuickBooks-related concerns, route back yourself here. I'll be happy to help you. Take care always.