"I can certainly see that you've already used to using the Classic View while using QuickBooks Online (QBO) as it has more options than the Modern View."

Is this how you would talk to your spouse, friend, parents, or anyone else in a non-digital space? I would hope not... A company you represent is making a poor choice and you choose to (or are forced by a corporate directive or handbook) to use language that makes it sound like you are listen but in reality you are flipping it back on your customers. Which is a terrible way to communicate.

This actually made me laugh. This isn't just an issue one person has. It is all of US. It is a problem for us, that your higher ups created. It is unfortunate that you have to deal with it, but hopefully with enough noise on these threads we might get some traction to help make "Classic View" the DEFAULT view.

Every post made by either you or your co-workers is written in a way that makes NO ONE feel heard or understood. Which only makes people more angry. Stop trying to re-frame the statements made by people here and accept the complaints.