Welcome to Quickbooks.  I have had three issues that have been open for YEARS and this is one of them.  By the way that is just one portion of issues I have had with QB.  Don't even try to contact their fraud department about erroneous charges on the QB credit card.  It only goes to talk centers in the Philippines and you can't get a hold of management.  QB STILL owes me hundreds of dollars.  By the way, they made billions of dollars last year, just in case you are wondering.