Same issue here! I believe it has something to do when there was an update on email from QB. They had a message to keep emails secured and to make sure that you update and as soon as that was done, we started to experience the same issue with the format of templates sent to email. It doesn't matter if the invoice is ok in QB, it is when the sales order acknowledgement, and invoices are sent to the email that it changes the whole templates.  It looks horrible and not professional at all.  I will not be sending the email to my customers that generates from QB to my email.  It is a lot more work now, because, now I have to print the invoice from QB, scan it and send it to the customer, which was easier done previous to this glitch. All I do is forward it to the customer after scanning it.  I contacted QB and was on the phone for at least 2 hours, and they couldn't figure it out either. Please get this glitch fixed so that we can professionally do our work and on top of it, so much money spent on this software and so many glitches along with no experts as to Know how to fix any issues coming from the customer service level.  They just read a script to try to fix the issue, but cannot resolve it and keep you on hold forever trying to contact other people to help them, without any success.  I had other issues where no one have been able to help.  It is very frustrating when a company relies on a software that doesn't work correctly.  Please get this issue fixed!!