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Nicole_N
QuickBooks Team

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I understand how frustrating it can be when things don't go as planned, @kylel821

 

We appreciate all of your efforts in following the steps provided by my colleagues above. Aside from the troubleshooting steps you've mentioned, make sure you updated your QuickBooks Desktop to the latest release. 

 

Also, have you reached out to our Live  Agents Support Team? If not yet, then I recommend you to do so. If your company file can’t be fixed by rebuilding the data or using the File Doctor, they have the necessary tools to further look into your account securely and identify the root cause of the issue. Then, they can walk you through the resolution. 

 

You can follow the steps shared by MichelleBh above to contact them and make sure to check our available hours so we can address your concern timely.

 

Moreover, if you want to have an overview of your transactions you can run reports in QuickBooks Desktop and customize them.

 

You can always drop by again if you have other concerns about QuickBooks-related concerns. We'll be here to lend a hand. Stay safe.

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