I don't feel like this is resolved as it says. QB just keeps offering the same answers and that they will pass this on to the engineers but not only has nothing been done in the past few years but they took away the option to print the credit memo in the first place. I did create the credit memo and voided it after sending. Since I sent it via QB, hopefully they don't panic if they are notified the credit memo was voided. The only other option I can come up with is to create a mockup in Adobe of your credit memo and send it outside of QB. That's probably how I will proceed going forward since it doesn't seem like something QB will change.