Thanks for joining in on this thread, @FKLC. I'll be happy to assist you in resolving the unrecoverable error you encountered in QuickBooks Desktop (QBDT), so you can seamlessly email statements to your customers.
When you see an unrecoverable error, it means QBDT has unexpectedly closed. Before we begin troubleshooting, ensure to update the program to the latest release and create a backup of your company file.
Once done, open your QBDT with all windows closed. When you exit the program, it reopens any window left open. You'll see an unrecoverable error on startup if you have multiple pages set to open automatically. To do that, check out Solution 2 in this article: Can't open your company file in QuickBooks Desktop.
Next, open the company file with a different user. To do that:
- Go to Company, select Set Up Users and Passwords, and click Set Up Users.
- Select Add User..., enter the username and password, then Next. Please don't use the damaged user name.
- Customize it as necessary and select Finish.
- Go to File, then click Close Company/Logoff.
- Log in to the company file using the new login credential.
For other troubleshooting options, refer to this link: Troubleshoot Unrecoverable Error XXXXX XXXXX.
Moreover, you may design unique form templates in QBDT. This way, you get to decide what information to add and how they should seem.
Keep in touch whenever you seek further assistance with emailing statements in QBDT. I'm always available in the Community to help you out. Stay safe, and have a wonderful rest of the day!
