Getting this fixed is our top priority. Rest assured, this will be taken care of. I'm here to route you to the support available to help with this concern.
I've checked here on my end and found out there's an ongoing investigation into this issue. Contacting our support is our potential solution, as they can add you to the list of affected users. They can notify you via email once there's a fix.
Here's how you can reach out to them:
- Go to Help (?), then click Search.
- Select Contact Us.
- Please enter your question and tap Continue.
- Choose a way to connect with a live support agent: Ask the community, Have us call you, or Chat with us.
Our product team is investigating the pending backup issues you are experiencing, and we hope to have new information for you soon.
You can also read this guide for more details about tracking bills and recording bill payments for future reference: Enter and manage bills and bill payments in QuickBooks Online.
Please bear with us as we work on this. Keep me posted if you have any other questions or concerns about managing your vendor bills in QuickBooks Online. I'll be around for you.
