I can see the importance of having this issue resolved, office_hibbard. I'll share some details on how we can isolate this issue. This way, you can seamlessly manage your projects with ease.

In QuickBooks Online (QBO), the billable time will show in the Project Profitability report if it's already invoiced. However, if the same thing happened even after the invoice. I'd suggest logging out and logging in to your QBO account. It refreshes the system and for the updates to take effect.

If this is not the case, I recommend accessing your account via a private or incognito window. It allows us to determine whether the problem is due to browser caching.

Using a private window helps us verify the issue as this doesn't save any data files. You can utilize these keyboard shortcuts when opening an incognito window.

• Safari: Command + Shift + N
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P

If it works, return to your default browser and clear its cache or use a different supported browser. It may be a temporary issue with the browser you're using.

If the same thing happens, I suggest reaching our Customer Support Team again. This way, they can pull up your account securely and investigate the problem.

1. Click the (?) Help icon in the upper right-hand corner of the dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Hit Contact Us to connect with our live support.
6. Choose a way to connect.
   

To learn more about Projects, please refer to this article: QuickBooks Online Projects.

I'm only a few clicks away if you need assistance printing your packing slip, Lanep90. It's always my pleasure to help you out again.