This rollout process has to be the worst, most bizarre reckless rollout ever considering it's your business and customers on the line. Just after taxes were due in April I logged into QuickBooks and everything was different. It would've been fine if everything functioned properly but I'm having all kinds of malfunctions. When going through help I came across "new experience" I've spoken with tech support numerous times and can't get a straight answer as to what's going on or if the changes and problems on my account are to do with new experience. They've told me that only some customers are on on new experience, and also everyone is on new experience and old experience is completely gone. They've told me while doing screen share that my account looks they way their's has since 2017 yet mine wasn't like this until a few weeks ago. I've been told that I changed too many times from new to old experience that it locked, which is crazy because I never changed it or even knew about it to change it. It was just different and nothing worked right one day. Tech support keeps trying to deal with each individual malfunction which they aren't able to fix after hours on the phone. They deny that it's an overall issue causing many problems resulting in a product that practically unusable. They've told me that nothing is deleted and they have a record of all changes but they won't allow my account to go back to the way it was when it was functioning. I'm so frustrated and at this point that I'm going to need to switch to something else because every time I try to do anything I find more bugs and malfunctions.