That is the exact situation that this entire string addresses:  you have captured the problem in the most succinct message yet.  

The problem is that we are all preaching to the choir here--QBO has yet to address the actual problem, to own it themselves.  They want us to clear our cache, switch each time from the Modern to Classic and all that entails (!!!!) and then raise the issue through the gear, etc. for the "usual channels" to get the message.  That's been done probably hundreds of times, and there has been, as per usual, no change forthcoming.

I have been encouraging everyone to go to the intuit dot com website, with a slash company slash executives (this message board won't let me put the actual URL address in the body), and click on the link at the center top where it says to "submit a request" and ask them to READ THIS ENTIRE STRING so they will know what the problem is.  Unfortunately, while this will get you a call-back, it will be from the same QBO customer service number that does nothing normally.  A person named Maria called me less than 2 hours later, said she was working with the Office of The President, and proceeded to misinterpret my entire 14-minute conversation.  I'm just, at this point, encouraging everyone to inundate the request line with the same message "cancel Modern View and make Classic View the default -- and read this message board" so that maybe we can get SOMEBODY'S attention who could make a difference.