Oh, and before any of you misunderstand:

I am still the same person who has changed our written bookkeeping engagements to include specific language for new clients who use QBO that communicates that fact that hourly rates of work can and will change due to Intuit rollouts of "enhanced user experiences" and that no prior sum of fees for any work should be any kind of gauge in determining how much our service will cost in the future.

QBO Cares team members can't help us with Modern View vs. Classic View and having some way to set a preferred default. Unlike being unable to update the workers' comp. rates, this isn't technically "broken" and so they don't have the means to escalate, I just don't want them to be villainized over it.

The developers who work on the layout and experience should own this 100%. They should also be held to account for rolling this out in January. That is completely unacceptable and assurances by intuits management should be sought that something like this will never happen again.