Great!  Any *opening* in the armor (hilarious:  the website wouldn't let me use the usual word in the idiom. c h i n k, because it is a "bad word"--they should be so diligent about their own developers' missteps!!) to get somebody with a sense of responsibility to the users is what we need.  Someone to listen who gets it that this problem is their making and only they can fix it, and especially to understand the impact that the changes had on us in real life.  If any competitors are out there who see this and can figure out how to migrate from QBO to some other platform that would serve us rather than just frustrate us, would even suggest that we do it -- right here in this string -- I bet they'd have a stampede to their door.  I can't get over that QBO doesn't monitor this Message Board, which clearly, they don't--no response, and indeed, we are still posting and bellyaching daily, not a good look for their products.  I hope your contact gets your message and can follow up connecting us to someone who can actually help.  Hope springs eternal.