I know that I said I wouldn't post here again, but in the spirit of at-a-boy to you all, I decided to share a story of how the QBO team does help when they can.

Try to remember that these are hourly employees who are specifically trained to help people who may not know how to do certain things or set up/plug in various inactive modules. They thrive on calls about setting up payroll for the first time or learning how to reconcile a credit card statement. This is what they were trained for. Please don't be so harsh on them.

So, in this last update that brought us this "Modern View" another format was changed deep in the heart of the Payroll Tax Module settings. It wasn't noticed right away because it had to do with updating Workers' Compensation rates, which aren't updated by the states until the end of March, usually.

The old way use to involve inputting a mm/dd/yyy format for the effective date of the new rate. Those of you with experience with this old screen will remember the error "Effective date must fall on a quarterly boundary."

ANYWAY, the new format that rolled out at the same time as modern view got rid of the date format and instead asked "Effective on the first day of which month?" with drop down fields which only had quarter boundary months as options.

SMART Developers! These are the kinds of quality of Life changes that add value to this product.

However, you couldn't update the new effective date because the code running in the background STILL WANTED to save the input as mm/dd/yyy format. I contacted QBO support and having been trained to identify this for what it was and escalate it to the proper software engineers had the issue resolved before most of you started opening your rate update forms.

Try and remember that if QBO Care Team members can't help you, it's not because they are a part of some giant conspiracy to troll you. They are people who have been trained to help others in very specific ways, and may lose interest in assisting people who don't treat them with decency or respect. If you have a terrible attitude from the moment the interaction begins, it may be a large contributing factor as to why you continue to receive poor quality support.

Please Be kind friends.