To follow up, here is what happened after I filled out the request on the website for the Office of the President:  Less than 2 hours later, I received a call from Maria, who works for the Office of the President.  According to my phone records, the call came from [Removed].  If you look it up, guess what...it's just QBO customer service phone number.  She listened for 14 minutes, which only took that long because she kept coming to the wrong conclusion about what the problem was, and I kept correcting her.  She thought that I didn't like the way the customer service reps handled my calls, which of course is true, but that goes without saying and wasn't my point at all.  I wanted them to READ our string in this message board to understand what is wrong and why we are all bent out of shape about it.  I believe she did finally hear that part.  However, I saw nothing presidential or executive-branch-ish about her approach, and am not confident that I made any headway.  So, tomorrow, I will approach it differently and see if I can get a different phone number by doing some mining of the web, and call it myself rather than posting a request for service and waiting for a call back.  Stay tuned.  Grrr.