Hi @EMode.
I want to make sure you get immediate care. Since you have experienced the same, I recommend contacting our Care Support team. They have the tools to pull up your account and investigate this issue in a secure environment.
Here are the steps to get in touch with one of our representatives:
- Click Help and then go to the Search tab.
- Hit Contact Us.
- Provide your concerns in the What can we help you with box.
- Select Continue.
- Choose Chat with us or Have us call you.
You can check our support hours in this article: QuickBooks Online Support.
Would you like to review more details about the new layout to customize your sales forms? I'll be adding this article for more information: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Please let me know if you have other QuickBooks concerns. I'm still here to help you out more. Take care always.
