I am frankly surprised that QB/Intuit allows this support message board to even exist. It doesn't take long for ANYONE to go to ANY topic and find the same type of complaints about QB functions. We will be leaving QB before the end of the year precisely because of this type of non support and lack of a really good accounting software. I don't care if QB is the most "popular" small business software. BUY SOMETHING ELSE. Intuit is the dictionary definition of an evil company.