Customer ordered product online and paid by credit card.  The order was placed through Shopify who got the credit card information and processed the charge.  The payment was put through on our shopify deposit.  Just after ordering the product, the customer cancelled the order.  On the same shopify deposit, the credit was deducted from the payout.

The invoice was voided in QBO.  I have a payment that is sitting as a credit on the account, and I have a refund on the account.  I would like to apply the refund to the payment, but cannot do so.

Any suggestions?