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Thanks for getting involved with this thread, DixonRock. I appreciate your detailed information.
If you're not seeing a Bill Pay option on the Account and settings screen where you can manage your Email preferences, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, help you identify which billing solutions service you're using, and how to update your contact information/email preferences.
They can be reached while you're signed in.
Here's how:
- Use the Help (?) icon.
- Click Contact Us.
- Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
- Select Start messaging or Get a call.
Be sure to review their support hours so you'll know when agents are available.
If there's any additional questions, I'm just a post away. Have a wonderful day!