Just reading this and it made me realize I've been dealing with these melio issues for a year now and its not worth it. I am so sorry that happend to you, really an inexcusible issue. The only challenge is unraveling the bill pay to switch back to what? Go back to old school printed checks (not time efficient) or use individual banking bill-pay? What did you guys switch too? I am wondering what other users who have hit the end of their rope with Melio are/have switched too? This involves changing process (again!) for multiple clients so I've been hesitant to make a change despite all the issue I've had with Melio, but so many of these issues are outrageous. Like many, I continue to be perplexed why Intuit is contining this relationship with a clearly very flawed program. Sigh...