Hello there, @accounting582.
Know that this isn't the experience that we'd want you to have here in QuickBooks Online (QBO). I want to ensure this gets sorted out as soon as possible. I'd recommend contacting our Customer Care Team. This way, they can assign a representative to check your account in a secure environment to investigate and determine the root cause of this issue. I'll write down the steps below to get you going:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
For more details, you can check this article: QuickBooks Online Support.
Additionally, here's an article to help you manage invoice payments inside QBO: Record invoice payments in QuickBooks Online.
@accounting582. Feel free to leave a comment below and let me know how it goes. I'll be here to provide further assistance if you ever need any. Stay safe, and have a nice day!
