Allow me to help you through this time, mgilkessmith and MatthewDupuis.
QuickBooks' performance impacts your business workflow. That is why it is important to have it work efficiently from time to time. However, the investigation is still in progress. Rest assured our team is working on and we'll provide a solution as soon as possible.
While our engineers are working on a fix, we can perform a few steps to isolate the gray screen on your end. Here's how:
- Log in to your QuickBooks Online account in a private browser.
Google Chrome and Safari: Ctrl + Shift + N
Mozilla Firefox and Microsoft Edge: Ctrl + Shift + P
- Clear the cache of your regular browser. This helps remove any browser-related issues and refresh your browser's settings.
- Use other compatible browsers in QuickBooks Online.
Post another one below if you have follow-up concerns. I'll be around to help in any way that I can.
