@Angelyn_T   No one said it was an email.  They simply stated it was FROM THE CHAT BOX on Intuits site.  

Also, you should seriously look in to what Phishing is.  They use the SAME email address that you say is from Intuit.  STOP telling people that an email ending in  @intuit.com and @e.intuit.com.or links ending with  intuit.com are how to tell that it's real.  SCAMMERS are using the EXACT same thing.  

@CapitalSCAM  Use your best judgement.  If you don't feel right about it, it's probably a scam. If you can't get a straight answer, it's a scam.  If Intuit/ QB doesn't know, It's most likely a scam.  

A lot of scammers seem to be working for Intuit, and they know it.  Be careful who you choose to trust.