Thank you for reaching out to the Community, Marlo. I wish I could make it better.
To ensure you can delete or make inactive the old employee in QuickBooks, We have a designated team that'll help with your account and find the root cause of issues with unbilled charges. Unlike in this public forum, they have full access to help with opening an account and can review the status of your case. Also, only the back end removes the old unbilled time charges.
Here's how to contact our support:
- Go to the Help (?) icon at the top.
- On the Assistant tab, click Talk to a Human.
- Select Get help from a human.
- You can choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
I want to include that reaching out to our Customer Care Support is best during business hours from 6 AM-6 PM PT Monday-Friday. Use this article to learn more: QuickBooks Online Support.
I'll include this reference so you can learn more about how to add, edit, delete, or merge customers in QuickBooks Online: Add and manage customers in QuickBooks Online.
In addition, you may check this article for some pointers on how to use the reports: Run reports in QuickBooks Online.
Please let me know if you have additional questions or concerns about managing your customers. I am glad to help. Have a wonderful day ahead!
