Hi @MJ72.

I also get disappointed when a product suddenly changes its user interface's features. These changes may come in testing due to the product engineer's data about feature usage and customer feedback. Your account may be new to QuickBooks Online (QBO). This is why having the option to switch to the Old style is unavailable.

However, if you subscribed to your QBO account a month ago or later, you should be able to see the Old layout option. If this isn't the case, I suggest running QuickBooks on an incognito or private browser to isolate this issue.

Here's how to run incognito or private browsing mode:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Shift + Ctrl + P

Login to QBO from there. If you see the Old layout option from the new invoice form, I suggest clearing your regular browser's cache. The benefit of doing this can help optimize the browser's performance. Alternatively, you can utilize other supported browsers to run QBO.

For reference about what's unexplored about QuickBooks estimates and invoices, visit this article: See what's new with estimates and invoices in QuickBooks Online.

Wanted to customize the look and info on your customer forms? See this resource for more details: Customize invoices, estimates, and sales receipts in QuickBooks Online.

As always, let me know if you have other QuickBooks invoicing concerns. I'll be around to help you more. Keep safe and have a great business year!