I understand how precious your time is, @switt10.

The increased call volume affects how quickly our payroll support responds. I am aware that going back and forth is never easy. I advise contacting them again so you can follow up on the callback. Additionally, this enables them to investigate and help you further. Here's how:

1. Run QuickBooks.
2. Click on Help, then choose QuickBooks Desktop Help/Contact Us.
3. Click on Contact Us.
4. Enter your concern, then hit Continue.
5. Log in to your Intuit account and hit Continue and then Continue with my account.
   • If you don't already have an account, ensure to Create a new account.
6. We'll email you a single use code. Type in your code and hit Continue.
   • If you have multiple accounts, select the one you want to use and then Continue.
7. Choose to chat with us.

Please note the support hours to make sure experts are available for assistance.

I'm also adding this guide on handling payroll forms: E-file and e-pay federal forms and taxes in QuickBooks Desktop Payroll Enhanced.

Keep in touch so we can assist you more with payroll or QuickBooks. We're here to back you up. Take care always!