I love the Projects feature in QB, however, I recently discovered that not all of our project time is being reported. It shows it is coded to the correct project in the Weekly Timesheet, however, when I pull a P&L for the project, it is missing some of the labor. It is hit or miss which hours/time gets sent to the projects and which don't. There doesn't seem to be any rhyme or reason to it, but it does seem to be getting worse. Some of the time does go correctly - so I know it's supposed to. But currently this year, I have almost $160k in labor costs that are unassigned to a project. Again, when I dive deeper to the exact time sheet that is "unassigned", it is correctly assigned there. It also doesn't allow me to "fix" it. I have tried erasing the assigned project and adding it back in on the timesheet and it doesn't fix anything.

I have been on the phone, chats, and requested a manager to help me with this issue. I have spent over 5 hours on QB support trying to resolve this and I either get transferred or dropped. No one has been able to help me solve this yet, but it is a big deal for my company. We need to be able to track our projects and their labor accurately.