I'd like to route you to the best support available that can check this error, Jipsy.
Since you're still getting the same results after executing the steps shared by my colleague above, I highly suggest contacting our Support team. They have a especial tool that can check your account and the error message you're having. They can also perform other troubleshooting steps if necessary.
Here's how to reach them:
- In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
- Select a suggested option, or type a question or topic you need help with.
- Tick Contact Us and choose a way to connect with us.
To check for our Support hours, please refer to this article: QuickBooks Online Support.
For more information about managing invoices in QBO, consider checking out this article: Create invoices in QuickBooks Online.
I also recommend visiting our website for more tips and other resources you can use in the future: Self-help articles.
Please know I'm only a post away if you have more questions about invoices or anything else. I'm always here to answer them. Keep safe.
