Hello there, @AJMCS. I'm here to help you record the refund in QuickBooks Online (QBO).

To resolve this, you can simply categorize the amount received as an expense transaction (since it is a refund). Then, add it under the credit card. 

Before performing the steps above, I recommend reaching out to your accountant for additional guidance in recording the refund. This is to ensure you account for the transaction correctly and avoid messing up your books. If you're not affiliated with one, you can use our Find an Accountant tool to look for one near you. 

If you have any other concerns managing refunds in QuickBooks please don't hesitate to leave a reply below. Have a good one and stay safe.