Thanks for getting back to us, dnmh.
Allow me to chime in and share further details about the processing fees when receiving payments using QuickBooks Payments.
Yes. If your customer chooses not to pay the credit card fee, you can manually delete the line item containing the service fee and send the updated invoice. Here's how:
- Go to Sales and select Invoices.
- Look for the customer's invoice. You can also use the filter section for a quicker search.
- Once found, select the dropdown arrow from the Action column and click View/Edit.
- Select the trash bin icon on the rightmost part to delete the service fee line item.
- Click Save and send.
Furthermore, you may ask for a rate review in QuickBooks Payments to check if you qualify for fee discounts. For further details, please visit this link: Request a rate review of QuickBooks Payments discount fees.
You can always get back to us for any follow-up questions about receiving payments. I'd be glad to assist you further. Have a great day ahead!
