No is not working / I do not want to see in Income. (?)  (so Income Balances; I do a separate spreadsheet from Bank Statements Deposits, to verify in Balance, as in past the way QB Online was posting, it wasn't showing certain items from Invoices/ payments received)

I'm still seeing the Invoices on the P&L in the Income ("Contract Deposits" and as the Bad Debt Expense (therefore Income doesn't balance/ is inaccurate)..

As instruction shows:  I created a "Credit Memo" selecting the "Bad Debt" Item, that I'd created to post to Expense "Bad Debt and Settled Invoices" - Re-reviewing that, I recall I chose "Non-inventory" and I tried selecting "I purchase this product/service from a vendor" to be able to see "Expense Account" and select "Bad Debt and Settled Invoices" and that wasn't posting accurately, so I tried (and currently is showing) checked box "I sell this product/service to my customers" to see the "Income account" drop-down, to select "Bad Debt and Settled Invoices" - This must be the issue = I tried changing back to "Expense Account" and it isn't changing anything.

For now I've done Journal Entries to debit the "Contract Deposits" (so Income Balances), and posted the credit to an "Other Expense" I have "Ask Tax Accountant," therefore that shows at bottom of P&L. -  A resolution would be greatly appreciated.

~ Amy