It's amazing that anyone is willing to actually be employed by Intuit to churn out these form letter responses to angry customers expecting basic functionality from the products we're paying money for. I can't imagine having to C&P total nonsense knowing that it's just going to anger the person you're responding to.

I wish I'd have known how much of a joke QBO was before deciding to use it over Enterprise for our new company. I'd assumed that since Intuit hasn't made any improvements or changes to Enterprise in nearly a decade that development time was being focused on the online offering.

Apparently Intuit just doesn't isn't investing in development time at all instead.